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Privacy Policy

About us

Ulinzi Stars takes the privacy of all its fans, customers and website users very seriously and takes great care to protect your information.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.

What information do we collect?

In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.
 
How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide our products and services to you and, for example:

to administer and provide products and services you request
– to communicate with you in the event that any products or services you have requested are unavailable
– for fraud screening and prevention purposes (see below for further details)
– for record keeping purposes
– to carry out market research so that we can improve the products and services we offer
– to track activity on our website
– to create an

individual profile for you so that we can understand and respect your preferences and to calculate the level of any loyalty reward due to you

Disclosure of your information

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations, fraud screening companies (see below) and mailing houses. In these circumstances, we will ensure that your information is properly protected.
 

What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to buy anything or to participate in any Ulinzi Stars initiatives, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section “How to contact us” below). You can change your mind at any time.

Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
  
Cookies

In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.

For further, more detailed information on how we use cookies, please refer to our Cookie Policy.

Security of information

We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
 
Monitoring

We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
 
Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
 
Updating and correcting information

You may correct your personal information by emailing us at privacy@ulinzistarsfc.com or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

 
How to contact us

Email privacy@ulinzistarsfc.com
Mail Data Protection Officer, Ulinzi Stars FC